Last Updated: 15 November 2022

accpacific.com is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your information.

1. Data We Collect

A. Information You Provide

Name, email, contact details, account credentials, billing information, support requests, and access credentials required for hosting or optimization work.

B. Information Collected Automatically

IP address, browser and device information, server logs, error logs, diagnostics, analytics, and performance data.

C. Third-Party Sources

Payment processors, authentication providers, and authorized integrations.

2. Legal Basis for Processing

We process data based on performance of a contract, legitimate interests (security and service improvement), consent (analytics or marketing), and legal obligations (tax and compliance).

3. How We Use Your Information

We use personal data to provide hosting and optimization services, deliver support, monitor performance, enhance security, process billing, improve features, send important updates, and comply with regulations.

We do not sell personal data.

4. Cookies and Tracking

We use essential cookies for login and security, optional analytics cookies enabled only with consent for EU users, and optional marketing cookies only with explicit consent. EU users will see a cookie consent banner.

5. Sharing Your Data

We may share data with infrastructure providers, CDN and optimization partners, payment gateways, email systems, security services, and subcontractors under confidentiality.
All third parties must comply with GDPR-level protection.

6. International Data Transfers

If data is transferred outside the EU/EEA, we apply Standard Contractual Clauses (SCCs) and strong technical and organizational safeguards.

7. Data Security

We use HTTPS/TLS encryption, access control, firewalls, monitoring tools, regular backups, data minimization, and principle of least privilege.

8. Data Retention

Account data is kept until deletion.

Billing records are retained as required by law.

Logs are kept for 3–12 months.

Cookies follow their configured durations.

Project data is retained for the duration of service unless extended by request.

9. Your GDPR Rights

EU/EEA users may request access, correction, deletion, restriction, data portability, objection to processing, or withdrawal of consent.

Requests should be sent to:
privacy@accpacific.com

10. Children’s Data

We do not knowingly collect data from individuals under 16. If such data is discovered, it will be deleted.

11. Updates to This Policy

We may update this Privacy Policy. Significant updates will be announced by email or website notice.

12. Contact Information

Contact our privacy team at privacy@accpacific.com